I am writing because I feel strongly that a positive customer service experience should be acknowledged... not just in the case of poor service.
You were so helpful during the process of assisting us with our financial "loan" so we can get back on track and keep up with the jobs that continue to come in.
Your expediency, professionalism and patience was most appreciated by us. So much so, I decided to go with you and close the opportunities with other potential lenders.
I hope your managers read my glowing review of you... you deserve the accolades.
Again, many thanks!
Regards, Lori Karpay - Exterior Concepts
I wanted to take this time to express my sincere appreciation for all your dedication and efforts with your assistance in helping MGS with financing to help our company grow and prosper. It is very rare these days that you find an employee that is willing to give 150% effort to take care of a customer. You were always available even on the weekend and evenings, no matter what time or day I called you were there to answer any question I had.
As we are now into round two of financing, your dedication, efforts to assist MGS in obtaining additional Capital has not changed. WBL should feel proud and also lucky to have an employee that goes the EXTRA MILE to take care of the customer. Regardless of what happens with round two of financing, I personally again would like to THANK YOU for all of your help, commitment, dedication in taking care of MGS with its financing needs.
Please pass this on to the Powers To BE as they should be aware of how fortunate WBL is to have an employee who goes the EXTRA MILE always. Mendel G. Smith, President - MGS Concrete